Seller and scope

These purchase terms apply to orders placed through talqsevia.com. The seller and store operator is Hefei Zhouxiaoyi E-Commerce Co., Ltd., doing business as talqsevia™. Owner: Wang Hong. By placing an order, you agree to these terms and the applicable store policies, subject to mandatory consumer rights.

Products, prices, and availability

Review the description, selected variant, quantity, care requirements, availability, and checkout currency before ordering. Images may vary with screen settings; written specifications and selected options describe your purchase. Prices and promotions may change for future orders. We do not retroactively change an accepted order’s price without your agreement. If a material listing error or stock issue affects your order, we contact you with a correction, alternative, or cancellation and refund rather than requiring acceptance of a different item.

Orders and payment

You must be legally able to enter a purchase contract or have authorization from a responsible adult. Submit accurate contact and shipping details. An automated order acknowledgment confirms receipt; acceptance occurs when we confirm fulfillment or dispatch, unless mandatory law provides otherwise. We may decline orders for payment verification, stock, delivery restrictions, or suspected unlawful activity and refund captured payments if canceled. Available payment methods, shipping charges, currency, and applicable taxes are displayed at checkout.

Processing and delivery

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

Standard shipping to supported United States addresses generally takes 10–15 business days after dispatch. Processing time is additional to transit time. These are estimates, not guaranteed delivery dates.

Shipping charges are calculated and shown at checkout before payment. Orders may be fulfilled by our facilities or designated partners, including outside the destination country. Tracking is provided when available. Other supported destinations use the estimates disclosed at checkout or before purchase. For missing or delayed parcels, contact support; we investigate and offer an appropriate solution for confirmed loss. A delivered scan does not automatically defeat your claim.

Cancellation and changes

Contact us as soon as possible to request cancellation or an address change. We make reasonable efforts to help before fulfillment begins. Cancellation or changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment. If it cannot be canceled, eligible products remain subject to our return policy.

We initiate refunds for successfully canceled paid orders within 5–10 business days of cancellation confirmation, to the original payment method. Provider posting time is additional.

Returns and refunds

Request a return for an eligible product within 30 calendar days after confirmed delivery. Contact service@talqsevia.com with your order number, the item, your reason, and relevant photos or videos where appropriate. After approval, we provide the return warehouse address and instructions. Do not send returns to our registered business address without instructions.

Preference-based returns generally require unused items in original condition and customer-paid return shipping. No restocking fee applies. Original shipping charges are generally not refundable for preference returns unless required by law. Clearly disclosed exceptions may apply to customized, final-sale, or hygiene-sensitive goods, without excluding mandatory rights.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant evidence where reasonably available. We review the issue and provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for a confirmed product or fulfillment error attributable to us. Ordinary return restrictions do not exclude rights concerning defective or misdescribed goods.

After an approved return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.

Import duties

Unless checkout states that duties or import charges are included, destination-imposed import taxes, duties, or brokerage fees may be payable by the recipient. Contact us before purchase if you need clarification.

Responsibilities and remedies

Use products according to their instructions and intended purpose. We remain responsible for remedies required by applicable law. Nothing in these terms excludes liability that cannot legally be excluded, including applicable liability for fraud or personal injury, or removes mandatory warranties and consumer protections. We do not make you assume every carrier or fulfillment risk.

Law and dispute resolution

These terms are governed by the laws of the People’s Republic of China, subject to mandatory consumer protections and jurisdiction rights applicable in your place of residence. Contact support first so we can attempt a practical resolution. This does not restrict your right to use a competent court, regulator, payment dispute process, or other remedy available under applicable law.

Changes and contact

The terms in effect when you place your order apply to that purchase unless a legally required change applies. Later revisions apply prospectively. Email service@talqsevia.com or call +86 18620346849. Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). We aim to respond within 1–2 business days; complex investigations may take longer.