talqsevia™ is owned and operated by Hefei Zhouxiaoyi E-Commerce Co., Ltd. Owner: Wang Hong.

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

Standard shipping to supported United States addresses generally takes 10–15 business days after dispatch. Processing time is additional to transit time. These are estimates, not guaranteed delivery dates.

Available methods and shipping charges are calculated and displayed at checkout before payment. Delivery is available only for destinations accepted at checkout; where other destinations are supported, destination-specific estimates are shown at checkout or provided before purchase.

Orders may ship from our facilities or designated fulfillment partners depending on stock and destination, including facilities outside your destination country. The origin may differ from our registered address.

After dispatch, tracking details are emailed to the address used at checkout when available. Follow the tracking link, or contact support with your order number.

Contact support. We investigate with the relevant provider where appropriate and offer a replacement, reshipment, refund, or other reasonable solution for a confirmed loss. A delivered status does not automatically prevent a missing-package claim.

Request a return for an eligible product within 30 calendar days after confirmed delivery. Contact service@talqsevia.com with your order number, the item, your reason, and relevant photos or videos where appropriate. After approval, we provide the return warehouse address and instructions. Do not send returns to our registered business address without instructions.

For a preference-based return, the customer pays return shipping. For a confirmed product or fulfillment error attributable to us, we provide a solution at no additional cost. No restocking fee is charged. Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

After an approved return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.

Contact us as soon as possible to request cancellation or an address change. We make reasonable efforts to help before fulfillment begins. Cancellation or changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment. If it cannot be canceled, eligible products remain subject to our return policy.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant evidence where reasonably available. We review the issue and provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for a confirmed product or fulfillment error attributable to us. Ordinary return restrictions do not exclude rights concerning defective or misdescribed goods.

Only methods displayed in the live checkout are available. Review the total and transaction currency before authorizing payment.

Email service@talqsevia.com or call +86 18620346849. Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). We aim to respond within 1–2 business days; complex investigations may take longer.

For processing and refund estimates, business days mean Monday through Friday, excluding public holidays applicable to the relevant fulfillment or payment operation. Carrier schedules and destination holidays can also affect transit. Calendar days include weekends and holidays.