Our brand and company

talqsevia™ is owned and operated by Hefei Zhouxiaoyi E-Commerce Co., Ltd. Our official online store is talqsevia.com. Owner: Wang Hong.

Hefei Zhouxiaoyi E-Commerce Co., Ltd. operates this website and is the seller for purchases made through talqsevia.com. Our complete company and customer support information appears at the bottom of this page.

A more comfortable bedtime routine

Bedtime preferences are personal. Comfortable textures, a welcoming bedroom, and practical essentials can each play a part in the routine you create for yourself.

We focus on products that belong in these everyday moments, with individual product descriptions explaining their intended use, materials, dimensions, available options, and care requirements.

Clear information before you choose

Please review each product’s written specifications and selected variant before placing an order. Materials, sizes, included items, and features are specific to the product you select.

Product images illustrate the listed item. Colors may vary with lighting and screen settings. Follow the care and safety instructions supplied for your product.

Our products are intended for everyday comfort and lifestyle use. They are not presented as treatments for insomnia or other medical conditions, and we do not promise a particular sleep outcome.

Support throughout your order

For product questions, order assistance, delivery inquiries, or after-sales support, email service@talqsevia.com or call +86 18620346849.

Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). We aim to respond within 1–2 business days; complex investigations may take longer.

For an existing order, include your order number and the email address used at checkout so we can locate your purchase.

Processing and delivery

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

Standard shipping to supported United States addresses generally takes 10–15 business days after dispatch. Processing time is additional to transit time. These are estimates, not guaranteed delivery dates.

Available shipping methods and charges are displayed at checkout before payment. Where other destinations are supported, destination-specific estimates are shown at checkout or provided before purchase.

Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory and destination, including facilities outside the destination country. Our registered business address is not automatically the dispatch location.

Tracking details are provided after dispatch when available. Contact our support team if a shipment is significantly delayed or appears to be missing.

Returns and refunds

Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact service@talqsevia.com with your order number, the item you wish to return, and the reason for your request.

After approval, our support team provides the appropriate return warehouse address and instructions. Please do not send merchandise to our registered business address without instructions.

Preference-based returns generally require unused items in their original condition, and the customer pays return shipping. No restocking fee is charged. Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

Any applicable product-specific return restriction must be clearly disclosed before purchase. Such restrictions do not remove rights concerning defective, incorrect, or misdescribed goods.

For a confirmed product or fulfillment error attributable to us, we provide an appropriate replacement, refund, reshipment, or return solution at no additional cost to the customer.

After an approved return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.

Cancellations and order changes

Contact us as soon as possible to request cancellation or an address change. We make reasonable efforts to help before fulfillment begins.

Cancellation or changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment. If it cannot be canceled, eligible products remain subject to our return policy.

For a successfully canceled paid order, we initiate the refund to the original payment method within 5–10 business days after cancellation confirmation. Provider posting time is additional.