Return period and request

Request a return for an eligible product within 30 calendar days after confirmed delivery. Contact service@talqsevia.com with your order number, the item, your reason, and relevant photos or videos where appropriate. After approval, we provide the return warehouse address and instructions. Do not send returns to our registered business address without instructions.

Eligibility for preference-based returns

Items should be unused, unworn where applicable, unaltered, and in their original condition, with included parts and accessories and original packaging where reasonably possible. Provide an order number or proof of purchase. Please dispatch an approved return promptly according to the instructions provided; contact us if you need help meeting them.

Exceptions

Customized or personalized items, gift cards, and products clearly identified as final sale or non-returnable before purchase may be excluded from preference-based returns. Where a sealed product has a genuine health or hygiene restriction, this must be disclosed on the listing before purchase. Damage caused by misuse or unauthorized alteration is not a product defect. These exceptions do not remove rights for defective, incorrect, or misdescribed goods or other rights protected by applicable law.

Return address

Our registered business address is not automatically a return warehouse. Once a request is approved, support provides the appropriate warehouse address and return instructions. Contact us before sending a parcel so it reaches the correct location. If you have already sent it elsewhere, contact us so we can review recovery options.

Return shipping and fees

For change-of-mind or preference-based returns, the customer pays return shipping. The return warehouse may be outside your country; request the address and review carrier costs before dispatch. For a confirmed product or fulfillment error attributable to us, we provide a return label, reimburse reasonable agreed return costs, or arrange another appropriate solution at no additional cost.

We do not charge a restocking fee. Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise. For errors attributable to us, the refund or other remedy includes appropriate related charges. We explain the eligible amount before completing the refund.

Damaged, defective, incorrect, or incomplete items

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant evidence where reasonably available. We review the issue and provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for a confirmed product or fulfillment error attributable to us. Ordinary return restrictions do not exclude rights concerning defective or misdescribed goods.

Please report issues promptly to help investigation. The standard return window does not shorten any longer mandatory consumer remedy period.

Inspection and refund timing

After an approved return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.

We notify you of the outcome after review. If a return is declined, we explain the reason and available next steps. If a remedy does not require a physical return, we initiate the approved refund within 5–10 business days of approval. Contact us if a refund is not visible after the quoted period and your provider’s posting time.

Exchanges

Exchanges depend on inventory and availability. Contact support before mailing an item. If a direct exchange is unavailable, we may arrange an eligible return and refund so you can place a new order.

Cancellation

Contact us as soon as possible to request cancellation or an address change. We make reasonable efforts to help before fulfillment begins. Cancellation or changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment. If it cannot be canceled, eligible products remain subject to our return policy.

For a successfully canceled paid order, we initiate the refund to the original payment method within 5–10 business days after cancellation confirmation; provider posting time is additional.

Consumer rights and support

Nothing in this policy excludes mandatory consumer rights under applicable law. Email service@talqsevia.com or call +86 18620346849. Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). We aim to respond within 1–2 business days; complex investigations may take longer.