Processing time

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

For processing and refund estimates, business days mean Monday through Friday, excluding public holidays applicable to the relevant fulfillment or payment operation. Carrier schedules and destination holidays can also affect transit. Calendar days include weekends and holidays.

Estimated delivery

Standard shipping to supported United States addresses generally takes 10–15 business days after dispatch. Processing time is additional to transit time. These are estimates, not guaranteed delivery dates.

Where destinations outside the United States are supported, applicable destination-specific estimates are displayed at checkout or provided before purchase. We do not apply the U.S. estimate automatically to every country. Weather, customs, carrier disruption, remote locations, and holidays may extend delivery. Contact us if the stated delivery estimate has passed.

Shipping charges and coverage

Available shipping methods and charges are calculated and displayed at checkout based on destination and method before payment. We do not state a universal free-shipping threshold. We ship only to destinations accepted at checkout. Any product-specific handling or delivery limitation should be disclosed before purchase.

Fulfillment and shipping origin

Depending on inventory and destination, orders may be fulfilled from our facilities or designated fulfillment partners, including facilities outside the destination country. We do not promise local dispatch. The physical origin can differ from our registered business address. Items may ship separately, with separate tracking details when available.

Tracking

After dispatch and when tracking becomes available, we email shipping confirmation and tracking details to the address entered at checkout. Initial carrier scans may appear after label creation. Contact support if you have not received details or tracking remains inactive for an extended period.

Address changes

Contact us as soon as possible to request cancellation or an address change. We make reasonable efforts to help before fulfillment begins. Cancellation or changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment. If it cannot be canceled, eligible products remain subject to our return policy.

If an incorrect or incomplete customer-provided address causes a return to sender, reasonable reshipping costs may apply. We explain any proposed charge before arranging reshipment.

Delayed, lost, or delivered-but-missing parcels

Contact service@talqsevia.com with your order number if a shipment is significantly delayed, appears lost, or tracking stops updating. We review tracking and work with the carrier or fulfillment provider where appropriate. For confirmed loss, we offer a suitable replacement, reshipment, refund, or other reasonable solution. We do not transfer all responsibility to you when a parcel is handed to a carrier.

If tracking says delivered, check the delivery area, household members, reception, and carrier where practical. If the parcel is still missing, contact us. A delivered scan alone does not automatically prevent review or resolution of your claim.

Damaged or incorrect delivery

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant evidence where reasonably available. We review the issue and provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for a confirmed product or fulfillment error attributable to us. Ordinary return restrictions do not exclude rights concerning defective or misdescribed goods.

Customs and import charges

For international shipments, destination authorities or carriers may impose duties, import taxes, or brokerage fees. Unless checkout explicitly includes these charges, the recipient may be responsible. These charges are separate from shipping fees; contact us before ordering if you need clarification.

Shipping support

Email service@talqsevia.com or call +86 18620346849. Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). We aim to respond within 1–2 business days; complex investigations may take longer.